Refund and Cancellation Policy

This Refund and Cancellation Policy (“Policy”) applies to all purchases, subscriptions, and paid services provided by KEYBOARD GROUP LLC, doing business as ApplyRyt (“ApplyRyt,” “we,” “us,” or “our”).

By purchasing or subscribing to any paid ApplyRyt plan, you agree to this Policy in addition to our Terms and Conditions and Privacy Policy.

1. Overview

ApplyRyt is a subscription-based, done-for-you job application service. Our team applies to jobs on your behalf daily, using AI-customized resumes tailored to each job description. Due to the customized, labor-intensive, and service-based nature of our offerings, refunds are subject to the conditions outlined below.

All payments are processed securely via Stripe, our authorized payment processor. ApplyRyt does not store or access your full payment information.

2. Subscription and Billing

When you purchase a subscription:

• The current subscription price is listed on our website and may be subject to promotional discounts or coupon codes. Pricing is subject to change. Existing subscribers will be notified before any price increase takes effect;
• An initial one-time payment is collected at the time of purchase. If a promotional code or coupon is applied, the discounted amount is what is charged;
• Your recurring billing cycle begins when your onboarding is approved and job application marketing starts — not at the time of payment;
• Subsequent billing occurs automatically on a monthly basis from your marketing start date;
• All prices are displayed in U.S. dollars (USD).

3. Refund Policy

Refund eligibility is determined based on the stage of service delivery at the time of the request.

A. Before Services Begin

You may request a full refund if the request is submitted before any service activity has commenced, including but not limited to: profile review, strategy consultation, job sourcing, resume personalization, or initiation of job application marketing.

The refund amount is calculated as the actual amount paid minus Stripe payment processing fees (2.9% + $0.30). Stripe processing fees are non-refundable, as these charges are imposed by the payment processor and are not retained by ApplyRyt.

B. After Services Have Begun (Partial Refund)

Once profile analysis, job sourcing, resume customization, or job application marketing has started, the service is considered active and becomes partially refundable. Partial refunds are calculated using the following formula:

Where:

• Amount Paid is the total amount actually charged for the current billing period, inclusive of any applicable taxes and after any discounts or promotional codes;
• Stripe Processing Fees are the non-refundable payment processing fees (2.9% + $0.30) deducted before calculating the pro-rated refund;
• Total Working Days is the number of working days (Monday–Saturday, excluding Sundays) in the current billing period;
• Remaining Marketing Days is the number of working days remaining from the date the refund request is approved until the end of the billing period.

Additionally:

• The refund is calculated based on the net amount after deducting Stripe processing fees from the total amount paid;
• Any completed deliverables (resumes, applications already submitted) are non-refundable;
• This formula applies to both the initial billing period and any subsequent recurring months.

C. Role Mismatch Refund

ApplyRyt primarily supports Data and Software roles. If you join and your job target does not align with the roles we are able to support, we will issue a full refund minus Stripe processing fees. This determination is made by ApplyRyt during the onboarding review process.

D. Onboarding Inactivity

After payment, you are expected to complete onboarding within 14 days. ApplyRyt will send reminders during this period via email and WhatsApp. If onboarding is not completed within 14 days and you are unresponsive to our communications, ApplyRyt reserves the right to cancel your subscription. In such cases:

• A partial refund of $100 will be issued;
• The remaining amount is retained, as the slot was reserved for you and other users may have been turned away during this period;
• Stripe processing fees (2.9% + $0.30 of the total amount paid) are non-refundable and will be deducted from the $100 refund;
• You may re-subscribe at a later time, subject to slot availability.

No refund is guaranteed for inactivity, as the slot was reserved and other users may have been turned away.

E. Technical or Billing Errors

Full refunds may be issued in cases of:

• Verified duplicate billing;
• Stripe processing errors;
• Unauthorized or fraudulent transactions (subject to verification).

Even in these cases, Stripe processing fees may not be recoverable and may be deducted if not reimbursed to ApplyRyt by Stripe.

F. Termination by ApplyRyt

ApplyRyt reserves the right to remove any user from the Service at any time, for any reason, at its sole discretion. In such cases:

• If termination is due to a violation of our Terms and Conditions — including but not limited to: providing false information, abusing promotional codes, filing fraudulent chargebacks, harassing staff, or violating the Acceptable Use Policy — no refund will be issued and any remaining subscription balance is forfeited;
• If termination is for any other reason, any refund will be determined by ApplyRyt on a case-by-case basis at its sole discretion. Refunds may be full, partial, or none depending on the circumstances and the stage of service delivery.

4. Refund Processing

Once a refund is approved and initiated by ApplyRyt, the processing time depends on Stripe and your bank or card provider. Typical processing times range from 5–10 business days, though this may vary depending on your financial institution.

Refunds are issued to the original payment method used at the time of purchase.

5. How to Request a Refund

To request a refund, contact us at:

• Email: legal@applyryt.com
• WhatsApp: Message your assigned team or our support number

Please include your name, registered email address, and the reason for your refund request. Refund requests must be submitted within 30 days of the charge in question. Requests submitted after 30 days may be denied at ApplyRyt’s discretion. We will review your request and respond within 10 business days.

6. Subscription Cancellation

You may cancel your subscription at any time through your ApplyRyt dashboard under Manage Subscription. There is no minimum commitment period. Upon cancellation:

• Your access to the Service and job applications will continue until the end of your current billing period;
• No further charges will be made after the current billing period;
• Cancellation does not automatically entitle you to a refund for the current billing period — the service will continue through the end of the period you have already paid for;
• You may reactivate your subscription before the billing period ends through your dashboard.

Cancellation Refund Requests:

If you wish to request a refund in connection with your cancellation, you must contact us at legal@applyryt.com and explain your case via WhatsApp to your assigned team or our support number. Simply cancelling your subscription through the dashboard does not constitute a refund request. Refund eligibility will be assessed based on the terms outlined in Section 3 of this Policy.

7. Failed Payments and Account Suspension

If a recurring payment attempt fails (e.g., due to insufficient funds, expired card, or bank decline), the following may occur:

• Stripe will automatically retry the charge according to its Smart Retries settings;
• You will be notified via email to update your payment method;
• Your account status will be set to “Past Due” during the retry period;
• Job application services may be paused or reduced during the Past Due period;
• If all payment retries fail, your subscription may be cancelled and your account set to inactive.

It is your responsibility to ensure your payment method is valid and has sufficient funds for recurring charges.

8. Payment Disputes and Chargebacks

You agree to contact ApplyRyt at legal@applyryt.com and via WhatsApp to resolve any billing issue, payment inquiry, or refund request before initiating a chargeback or payment dispute through your bank, card provider, or payment processor (Stripe).

ApplyRyt commits to responding to all billing inquiries in a timely manner. You must allow at least 14 days for resolution before pursuing any external dispute. By using the Service and agreeing to these terms, you acknowledge the following:

• Raising a chargeback or payment dispute with your bank or card provider without first contacting ApplyRyt at legal@applyryt.com and allowing a reasonable resolution period is a direct violation of our Terms and Conditions;
• ApplyRyt maintains comprehensive records of all service delivery, job applications submitted, resumes generated, daily WhatsApp communications, onboarding activity, account usage, and agreed-upon terms. All such records will be submitted as evidence in response to any chargeback or dispute;
• Unwarranted or fraudulent chargebacks — including disputes filed for services that were delivered as described, or disputes filed without prior contact to ApplyRyt — may result in immediate suspension or permanent ban from the Service;
• If a chargeback is filed and subsequently reversed in favor of ApplyRyt, you may be responsible for any fees or costs incurred by ApplyRyt as a result of the dispute process;
• Stripe, our payment processor, independently reviews all disputes. ApplyRyt will provide Stripe with full documentation including proof of service delivery, user agreement to these terms, and communication records.

We strongly encourage you to reach out to us first. In most cases, a simple email to legal@applyryt.com or a WhatsApp message to our team will resolve any billing concern quickly and fairly, without the need for a formal dispute.

9. Modifications to Pricing or Features

ApplyRyt reserves the right to modify or discontinue pricing, plans, or features at any time. Existing subscribers will be notified of any material changes before their next renewal date. Continued use after such notice constitutes acceptance of the revised pricing or features.

10. No Guarantee of Results

ApplyRyt does not guarantee interviews, callbacks, job offers, or employment outcomes. Results depend on job market conditions, employer preferences, your qualifications, and other factors beyond our control. No refund is owed solely because you did not receive interviews or job offers.

11. Legal Compliance

This Policy is governed by and construed in accordance with the laws of the State of Wyoming, United States, without regard to its conflict of law provisions. All disputes related to billing or refunds shall be resolved in accordance with the dispute resolution procedures described in our Terms and Conditions.

12. Contact Information

For all billing, refund, or cancellation-related questions, please contact:

KEYBOARD GROUP LLC (ApplyRyt)

30 N Gould St Ste R, Sheridan, WY 82801, United States

Email: legal@applyryt.com